Refund Policy
Last updated: April 2026
Our Commitment
At Jhelum Bazaar, we take product quality seriously. If something goes wrong with your order, we will make it right — quickly and without hassle.
When you're eligible for a refund
- Item delivered is damaged, spoiled, or expired
- Wrong item was delivered
- Order was never delivered
- Significant quantity shortage vs. what was ordered
- Item quality is clearly unacceptable
When refunds do not apply
- Change of mind after delivery
- Item ordered by mistake (contact us immediately before dispatch)
- Taste or flavour preference
- Packaging not to your liking (product inside is intact)
How to Request a Refund
- Contact us within 24 hours of receiving your order.
- Reach us via WhatsApp at +91 6006684827 or email jhelumbazaarstore@gmail.com.
- Share your order number and a photo of the issue (if applicable).
- Our team will review and process your refund within 2–3 business days.
Refund Method
Refunds are issued to the original payment method. For cash-on-delivery orders, we will arrange a credit to your Jhelum Bazaar wallet or transfer via UPI.
Contact Support
📞 +91 6006684827 (WhatsApp preferred)
✉️ jhelumbazaarstore@gmail.com